Paul F. Boyd

Operations Executive | CEO | COO | President | Board Member | Award-Winner | Organizational Transformation Leader | Strategic Solutions Focused | Innovator | Propelling Growth, Executive Office

Hello, I'm Paul F. Boyd, an authentic communicator, helping CEOs gain speed in achieving their dreams through execution. I love adding value to those I serve - Welcome to my profile!

Paul F. Boyd's Bio:

Transformational Operations Executive | COO successful in leading companies to sustainable growth and operational excellence across multi-industry markets. Creates and advances profitable business roadmaps and value-add ROI strategies to implement collaborative solutions and optimize corporate performance. Transformative record managing career $500M+ in budgets, doubling size of SMEs, overseeing over 2,500 employees, and personally coaching dozens of CEOs and executives in sustainable market growth. Strong expertise in general management, P&L, executive development, cross-disciplined team formation, call center operations, outsourcing, process improvements, staff retention, and regulatory compliance. Selected achievements: ✔ Organizational Transformation: Organized and led complete restructuring of Catholic Charities Fort Worth in first 18 months of employment, growing to 400+ FTEs, improving staff retention by 38%, reducing actively disengaged staff from 28% to under 3% as measured by Gallup’s Q12, and almost doubling revenue after deploying Entrepreneur Operating System and Culture Index platforms for 70+ departments. ✔ Corporate Impact: Dramatically assisted more than twelve Force Scaling client graduates by guiding COO onboarding after executing three-year business plans in less than two years, while positively transforming 2,000+ employee lives across 30+ client companies. ✔ Award-winning Performance: Received prestigious profitability award in 2011 at EFA Processing via Collin County Comerica 60 to create stronger economic conditions in North Texas. ✔ National Recognition: Ranked among Entrepreneur Magazine's "Hot 100" as the 17th fastest growing company in America, and #1 in Texas in 2004, evolving into the leading credit and debt professionals' provider in Forbes Magazine in 2009 and 2010. ✔ Culture Carrier ✔ Business Acumen ✔ Problem Solver ✔ Arranger ✔ Difference Maker ✔ C-Suite Restorer

Paul F. Boyd's Experience:

  • CEO of Force Scaling, Executive Coach & Fractional COO at Privus Consulting, LLC DBA Force Scaling

    2019 - Present | Flower Mound, Texas

    At Force Scaling we walk alongside CEOs and Owners. As an experienced, relationship – focused company we know what it feels like for CEOs experiencing pain of not having enough executive horsepower, feeling overworked, sometimes isolated, or all of the above. That is where we come in. We help executive teams navigate the unique path towards progress for the business. Because we don’t simply tell people what great looks like, we are there every week showing and helping them. Knowing that the speed of the leader is the speed of the team, Force Scaling gets to work immediately. We commit to phenomenal results that can be seen in employee engagement, operational excellence, and a quadruple bottom line effect throughout the organizations we partner alongside. We accomplish this by working directly with the executive leadership team, providing systems and accountability that cascades throughout the organization. Our goal at Force Scaling is to graduate our clients by helping to clear the path forward. As one of our clients likes to say, ‘this is not going to be an easy lift.’ Thankfully, we at Force Scaling are fixers and simplifiers, understanding that though righting a ship is a heavy lift, it’s made easier with the right tools and people. Turning around companies isn’t easy, but the outcome and improved quality of life is priceless.

  • Chief Operating Officer & Integrator at Catholic Charities Fort Worth

    January 2016 - Present | Fort Worth

    Brought on to assist a dynamic CEO in transforming the organization and execute new five-year strategic plan. Oversaw seven professionals in leading 400+ team members across multiple locations for this well-known charity organization. Administered strategy map and promote all efforts to end urban poverty, integrating strong operations and overall business functions across all divisions.  Capitalized on full series of critical opportunities to more than double endowment fund to $10M+; also prioritized $45M+ in spend across multiple budgets to meet all KPIs.  Functioned as Regional Designee in directing the Office of Refugee Resettlement for the DFW Region, worth $14M in annual distribution.  Optimized property portfolio by divesting different apartment holdings to secure $13M+ in net proceeds.  Transformed the corporate culture to expand employee retention from 60% to 83%+ and engagement to 79%, while reducing actively disengaged staff from 28% to less than 3% as measured by Gallup. https://www.youtube.com/user/CCDOFW https://sites.google.com/a/ccdofw.org/services/ https://www.facebook.com/catholiccharitiesFW/?fref=ts

  • Cofounder & COO at Financial Gravity

    2013 - December 2015 | Allen Texas

    Hired to facilitate smooth merger with Cloud9b2b, administer business plan, and surpass P&L objectives. Led seven-person team in directing all aspects of new business development, startup operations, problem resolution, and setup of core processes. Effectively collaborated with the Board and CEO in aligning messaging with organizational execution. Managed all media relations and presentations.  Founded Cloud9b2b in 2013 and achieved strong six-figure revenue, while positioning business to be acquired by fourth client Financial Gravity, with seven-figure revenues.  Smoothly corrected flawed IPO plan to allow FGCO to go public via an APO.

  • President at DXS Financial Services

    October 2003 - August 2012 | Frisco, Texas

    Initially recruited as Consultant and charged with overhauling all business functions for a rapid-growth startup – DebtXS. Managed fourteen staff in coordinating all daily business operations, including lead generation, service delivery, target marketing, cost controls, regulatory compliance, and technology deployment. Established all operating processes and created industry-leading customer service unit with up to 225 internal and 110 outsourced professionals. Coordinated regular interaction with media outlets with extensive personal recognition by leading industry resources.  As EVP, founded EFA Processing in 2007 and succeeded in expanding it from $0 to $35M with $1.2M in first year revenue and $53K in profit to $35.2M in revenue and $2.9M in profit in 2010.  Formed and led top-talent group in reinforcing 100+ organizations and their clients, representing $1B+ in unsecured debt; also instituted proactive service model through customertoolbox.com to deliver optimal client experience with minimal expense.  Implemented SaaS custom software that was first to fully integrate with DocuSign; also integrated with TransUnion and other platforms through an API, serving 100+ B2B clients with 1,000+ sales professionals, resulting in 1,200 Internet leads each day.

  • SVP of TGG & Fractional COO for our clients at The Global Group, Inc. (TGG)

    March 2001 - September 2003 | Columbus, Ohio

    Functioned as COO for six different organizations and led transformational change for startups and existing companies – such as growing practice charges by 90%, improving net income by 35.3%, and increasing revenue collected by 292%.

  • Director of Call Center Operations at Instant Auto Insurance

    1998 - 2001

    Supported Field and Call Center Operations of this new insurance company developed by the former executive team of Titan Auto Insurance from a Greenfield strategy, with over $30,000,000 in venture capital. Facilitated tours and demos for the sale of approximately 98% of this entity by Vesta Insurance, later becoming Affirmative Insurance Holdings.

  • State Manager | Market Coordinator at Titan Auto Insurance

    1996 - 1998

    Managed 7 retail centers and a regional facility throughout the state with full responsibility for market performance. Managed 110 employees. Budget: $25M. o Delivered under 98% combined ratio in a difficult year when the company average was about 105% o Standardized and streamlined process for opening new locations, reducing time frame from 120 days to 30 days. o Significantly increased employee retention through creating and maintaining a dynamic culture o Over tenure from 96 to 99 the Arizona Direct Response Centers (DRC) written premium grew from $13.5M to more than $25M annually

Paul F. Boyd's Education:

  • DeVry University, Columbus, OH

    1990 – 1993
    BS

  • Arcanum High School

    1987 – 1990
    Arcanum High School
    Concentration: College Preparatory Program

Paul F. Boyd's Interests & Activities:

John Wayne movies for the Focus on Loyalty, Determination & Work Providing Solutions and Problem Solving. Notre Dame & Ohio State Football. Personal Development - Reading & reflection Health and Fitness Rest and Relaxation with Family and Friends. Core Skills that Achieve Maximum Results: ✔ Strategic Planning | Execution ✔ Operational Excellence ✔ Organizational Design ✔ Corporate Consulting ✔ Business Process Outsourcing ✔ Data Analytics ✔ P&L | Budgeting ✔ Strategic Alliances ✔ Mentoring | Coaching ✔ Continuous Improvement ✔ Vendor Relations ✔ Talent Development ✔ Negotiation | Persuasion ✔ Branding Solutions ✔ Creative Communications ✔ Corporate Governance ✔ New Business Development ✔ M&A Support ✔ Value Propositions